Terms and Conditions

Training

Flex and Paws are committed to providing you with the best possible dog training experience using only positive and force-free training methods. Please note that the degree to which a dog is successfully trained is a function of the interest, commitment, consistency and cooperation of the owner. There is no guarantee that your dog will achieve the desired level of training despite the best efforts of the instructor.

I understand that Flex and Paws has the right to refuse me and/or my dog at any time for any reason including but not limited to behaviour, health or other considerations.

I understand that attendance at a dog training individual session or group class is not without risk to myself, members of my family, guests who may be present, or to my dog. This is because sometimes dog behaviour can be unpredictable and dogs can cause injury even when handled with the greatest amount of care.

I agree to be entirely honest with Flex and Paws concerning any aggression issues that my dog has towards people, other dogs or other animals regardless of the cause of this aggression. In addition, during dog sports sessions (including agility) your dog or yourself may incur an injury

Code of Practice

Flex and Paws works in the best interests of the dog and their owners and we hold animal welfare and safeguarding at the forefront of our practice and the methods that we use to instruct our students.

Flex and Paws solely work using positive training techniques, focused on building a good working relationship between dog and owner. We will not work with clients who seek to use aversive techniques in their dog training including but not limited to the use of shock collars, choke collars, prong collars, choke or slip leads, physical punishment of any kind, anti-bark devices, fear or intimidation.

Refund and Cancellation Policy

We do not offer refunds for missed training/classes/workshops. The only exception is serious illness or death in the family.

For solo walks, you may cancel your booked slot and provided you give a minimum of 24-hours notice, you will not be charged. However, if the cancellation is made within 24-hours of the walk, the full rate will be charged.

Solo walks

Your booked time is an estimate; therefore, depending on unforeseen circumstances, please allow approximately 30 minutes after your booked time slot for attendance. If however, we are more than two hours overdue then Flex and Paws will refund 50% of the walk.

Flex and Paws

18 Greenhill Road, Plymouth. PL9 9FD

Email Address: hello@flexandpaws.com

Effective from February 2023